FAQs. Entries in the Knowledge base.
Queue. A Library department; another AskService
Tickets. Questions from email and SMS.
Users. Springshare term for the operators of the LibAnswers services.
B.A., History. University of North Carolina, Chapel Hill. 1973.
M.S., Library Science. University of North Carolina, Chapel Hill. 1981.
The UD Library uses LibAnswers v2 for it's suite of electronic Ask services: Ask a Librarian.
Ask services now called Ask the Library.