Ask the Library page - URL https://ask.lib.udel.edu/
LibApps login page - URL https://udel.libapps.com/libapps/
FAQs: Entries in the Knowledge base.
Queue: A Library department; another AskService.
Tickets: Questions from email and SMS (text).
Users: Springshare term for the operators of the LibAnswers services.
On-Call Librarian: The librarian assigned to answer in-person questions; on-call shifts are all-day from 10am-5pm
Ask Ref Librarian: The librarian assigned to answer chats; chat shifts are either 10am-1pm or 1pm-5pm
Other useful links