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Library Assessment: LibQUAL+ Survey

Your Opinion Matters!

Many changes and improvements have been made as a result of the 2013 LibQUAL+ survey results.  The Library has:

  • Renovated and redesigned the Information Room

  • Installed 150 additional power outlets and over 200 new USB ports

  • Created the Graduate Student Research Room (first floor of Morris Library)

  • Added more group study rooms and made all reservable

  • Increased wireless access

  • Plus additional improvements to Library services and resources

  • Removed bag check

  • Provided access to more ebooks

  • Offered more Library workshops

What is LibQUAL?

The LibQUAL+ survey helps library staff solicit, understand, and act upon users’ opinions of service quality. It is a web survey that consists of twenty-two core questions, five local questions (chosen from a list of pre-tested questions), and a section for comments.

The program’s centerpiece is a rigorously tested Web-based, nationally-normed survey that helps library staff assess and improve library services. LibQUAL+ measures user perceptions of service quality in three dimensions:

  • Affect of Service addresses how well library employees provide library services.
  • Information Control focuses on a library's collections (physical and electronic), Website, and online tools that enable users to access needed resources.
  • Library as Place focuses on the quality of library facilities.

Respondents' minimum, desired, and perceived levels of service quality are recorded. The resulting "gaps" between their minimum, desired, and perceived levels of service determines the extent to which the library is meeting user needs.

In addition respondents are asked to rate their frequency of library use, information literacy outcomes, and overall satisfaction with the library on a 1-9 scale.

Tell Us What You Think!

Thank you for participating in the Library survey!

Check back here for survey results to be released in June 2016.

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