RefWorks has an excellent series of tutorials on its YouTube page.
Start with Learn to use RefWorks in 20 minutes. This is a group of 10 short videos that (you guessed it) only takes twenty minutes to watch. Numbers 8 and 9 are only applicable if you have Microsoft Word 2016 or higher.
Additionally there are other videos going into more depth on topics or covering additional features.
Caution: if you are looking at the related videos list, be sure you select videos about New RefWorks, not Legacy RefWorks.
If submitting your paper electronically, remove the RefWorks/Write-N-Cite field codes. Be sure to save a copy of your document with the codes so you will be able to edit the paper later.
Select: Remove Field Codes from the top menu of the RefWorks tab in Microsoft Word.
B.A., History. University of North Carolina, Chapel Hill. 1973.
M.S., Library Science. University of North Carolina, Chapel Hill. 1981.