Where are we collecting data on Library service desk use?
We will be collecting data on undergraduate students' visits to service desks at Morris Library, Chemistry Library, Physics Library and Marine Studies Library.
How are we collecting data?
AFTER receiving assistance, undergraduate students will be asked to tap their UD ONECard. This card swipe allows us to record:
How will my identity be kept confidential?
Any information obtained in connection with this study that can identify individuals will remain confidential. During analysis, the information collected will be coded using non-identifiable proxy codes. Library data will be analyzed in the aggregate, and individuals will not be personally identified during the analysis of the results. Identifiable information will not be revealed while the study is being conducted or when the study is reported or published. We will not record the specifics of any interaction at a service desk, e.g., what questions were asked.
Who will have access to my data?
Only University staff conducting our assessments will have access to the data.
What are the benefits of participating?
Undergraduate students will help the Library understand how undergraduate students use the Library, and whether use of the Library contributes to students’ academic success. The results of this study may be used to better tailor Library services to actual student needs.
What are the risks of participating?
There are minimal risks for involvement in this research. The Library will not collect any sensitive information and will not record what questions are asked at any service desk, nor will this study track any data about the specific Library resources used.
Do I have to participate to get help at the library?
Absolutely not. Library staff are here to help whether or not students choose to participate. Undergraduate students will be asked to participate after they have received assistance. Students are free to choose not to participate, even if they have tapped their card in the past.
Who should I contact if I have questions?
Erin Daix, Director of Assessement, firstname.lastname@example.org, 302-831-6943