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Ask the Library: SMS (Text)

eReference Services: Ask the Library email, chat, and text

Important

Set Status (i.e., closed, open, or pending) before sending the answer.

More information:

See Help: Closing Tickets

Setting Status

SMS

Open again

If the patron sends a response, the ticket will be listed on the dashboard as "Open"

Chat Operator Window

In the operator window, text questions have the message "A new question has been submitted via SMS" and display in a blue box.

Close This