Basics
To best capture our reference service activities, please use the LibAnwers platform to follow up with patron questions or refer them to another Ask service or specialist.
Record all in-person, chat, SMS, and ticket transactions in Ref Analytics.
Do not answer or refer a question "off system" (i.e., from your own email); do not send files from your own email.
General Information
Ask the Library page - URL https://ask.lib.udel.edu/
LibApps login page - URL https://udel.libapps.com/libapps/
- Information on getting started, video training, topic guides, and upcoming training sessions.
Some term definitions
FAQs: Entries in the Knowledge base.
- Patrons can browse or search before submitting questions.
Queue: A Library department; another AskService.
Tickets: Questions from email and SMS (text).
- Not LibChat. Chat questions are not tickets.
Users: Springshare term for the operators of the LibAnswers services.
On-Call Librarian: The librarian assigned to answer in-person questions; on-call shifts are all-day from 10am-5pm
Ask Ref Librarian: The librarian assigned to answer chats; chat shifts are either 10am-1pm or 1pm-5pm
Other useful links
- Reference Desk Staff FAQs
- For definitions of Question Type?, see RefAnalytics Public Service Statistics - Definitions here
- Community Norms for Morris Library (Oct. 2019)
- Delaware Library Catalog and Delaware Libraries
- People Search (UD Directory)
- Permalinks: EZproxy URL Link Creator
- µLink (UD link shortener)
- Ref E-clips