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ENGL312 - Written Communications in Business

Demographics and Consumer Analysis

Understanding your consumers helps you learn who your potential customers are and what they care about. This kind of research is important to writing business communication that connects with your audience.

Who Are Your Consumers?

Before you can reach your audience, you need to know who they are. Look for information about their age, income, education, location, lifestyle, and buying habits.

Use these sources to find demographic data:

Consumer Behavior and Analysis

Consumer analysis involves gathering information about people’s needs, motivations, and purchasing behavior. It helps explain why people buy certain products or services and how businesses can meet those needs.

When analyzing consumers, look for:

  • Who buys your product or service (age, gender, location, income, etc.)
  • What motivates them to buy (price, convenience, quality, values)
  • When and how they make purchasing decisions (online, in-store, seasonal)
  • How your business could better serve or reach them

Recommended Databases:

For all other library databases, see the Library Databases page. To view business and economics databases only, filter by subject or go here.